You may have seen the clever PowerPoint presentation titled “Yours is a Very Bad Hotel” about Houston’s Doubletree Club. USAToday published a wonderful follow up to it, “Online complaint about hotel service scores“. They quote their realization that “service matters — and hand-to-hand e-mail has power.” E-mail? What about the blogs? I don’t know about you guys, but I don’t e-mail anything these days. The whole point of the Well, Slap Me Silly! site is to send jokes along without flooding the inboxes of the world. So I think we deserve some credit too. I also think that PowerPoint presentation was amazing – and it just goes to show that complaints are sometimes heard. (Link to USAToday article from Dave Winer.)
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Night Clerk Mike…
3 replies on “Night Clerk Mike…”
Do you have the powerpoint presentation for the DoubleTree incident? I have yet to see it, but have heard about it through various newspapers and online.
A copy of the PowerPoint presentation can be found here, but I don’t know how long it will stay up so might want to grab a copy now! Just in case you ever have a need to tell someone that their service sucks.
I should do one of those for the nightmare I went through with Rainbow Rentals. Grrrrrr