The karma for tonight’s events is sure to bite me in the ass eventually, but still. Sometimes you have to do what you have to do.
Tonight we decided to go to Black-Eyed Pea for dinner. We walked in and waited for the hostess to finally show up. Once she walked up, she asked if we wanted a table for two, and when we said yes she said, “I’m sorry, we’re full, you’ll have to go away.”
Uh, yeah. There were maybe 10 tables with guests in the otherwise empty restaurant. We gave her a blank stare in response.
So she said it again. “We’re full, you’ll have to leave. Just go home.”
Is this chick for real? Seriously?
Finally she starts to lead us to a table. I had asked for a booth in the middle of the restaurant (I hate the ones that are right by the door – whoever thought it was wise to put tables in the entryway was crazy.) We walk up to the table, and she asks the standard question, “Is this ok?” I say yes. She responds with, “Too bad, it’s reserved for someone else.”
As if the comments at the door weren’t bad enough, she just went over the edge at that moment.
I sit down and say, “Yes, it’s reserved for me.” She responds with some lame comment about how she doesn’t live her life to make herself happy, but to make others happy – so she never leaves a table until she hears a chuckle.
Right. Yeah, I’m laughing. Uh huh. Get out. Now.
I have worked in restaurants in the past, so I am generally a really understanding customer. I very rarely complain. Food comes out slowly? Fine. Problem with the order? No big deal. But when it comes to service, I expect quality. Especially from a hostess, which is generally a low-key job (unless you’re on a wait, then you have to have the patience of a saint to deal with crabby customers that want a table now; otherwise, no-brainer job most of the time.)
As we ate, Mike finally said something about how we should talk to the manager about what the hostess said. I had thought the same thing, but thought I was overreacting, so I hadn’t brought it up. However, when he said it – I jumped on the chance. As we paid our bill, we asked the waitress to send the manager to our table.
As we told him what had happened, the poor guy was stunned. I told him that I just wanted to tell him so that she would be informed not to do it again – and he said she wouldn’t have a chance to do it again, because she would be gone tomorrow. Poor thing, I didn’t want to get her fired. I even told him that. However, really – if the job description is “hostess” it implies that you host guests, and that you treat them well. You don’t tell them to go home. He needed to know about her behavior, so I don’t regret telling him at all. I just know the karma will come back to get me.
He came back to our table before we left and gave us free dinner giftcards, apologizing again. We told him that it was ok and we understood – we will return there again. Hopefully, the new hostess won’t tell us to go home.