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Travel Notes

Customer Service As It Should Be…

Off the beaten path in Oregon

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Yesterday, in the middle of nowhere Oregon, I mapped everything out and decided I could make it as far as Boise, Idaho for the night. I need to be in Denver by Monday night for my flight to BlogHer on Tuesday, so I am trying to evenly space out the driving time over the three days. Once I picked Boise, I researched parks between where I was and where I wanted to be for camping, and when I came up with nothing in the right area, I went on to Hotwire to book a hotel room.

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I did a search, selected a room in Towneplace Suites, made it part way through the booking process, hit confirm … and … loading … loading … loading … nothing. Error page. I tried to look through my account on the site, and didn’t see a confirmation. I checked my email. I waited and checked my email again. Nothing.

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I needed to get back on the road, so I started the process over, and booked a room in Meridian, Idaho. Everything worked, I set the address in my GPS, and I was off.

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This morning, before leaving the hotel, I decided I should check my email and clear out my inbox — where I had TWO Hotwire confirmations for two different hotels. The one I stayed at in Meridian, Idaho, and the one that I thought didn’t go through for Boise.

CRAP.

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I called Hotwire. Explained what happened. Braced myself to have to beg and plead for a refund – but I didn’t have to do it. The rep immediately offered up that she would refund the unused room in Boise. She completely understood. (I’m sure it helped that the room I booked was in Meridian, just a few miles away.) She was delightful and chipper. Easy to understand. We talked about my road trip, and I said that driving through Oregon was GORGEOUS. She then revealed that they were in Oregon as well, so she was familiar with the Columbia River Gorge.

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No automated system. No “Press 1” menu with a million options. Just straight through to a knowledgeable customer service agent, who was happy to help me.

I’m still a little blown away. WAY TO GO, HOTWIRE!!! You got it right. I’ve been a loyal user for at least 9 years, and I will continue to be one from here on out! I’m sure I’ll be using you again on this road trip adventure of mine.

Photo above taken with the GoPro, off the main road as I took a little detour off of I-84 just to see what else was out there. Fields, farmers, and Mt. Hood off in the distance to one direction, wind farms off to the other, I saw this beautiful farm where I was able to get a diy chicken coop idea, I think I’ll give it a try, chicken coops have always been my obsession, I’ll probably get some straw and hay and make my own little farm section at home. Breathtaking around every curve of the road. For other advertisements, please checkout Etherisc token sale.