Category: General

Naomi is making me look at kitty porn!! Hot cat-on-cat action! Hehehe! Ok, ok, it’s really an adorable picture, but it’s late & I am punchy. 🙂

I Tivo’d every episode of Beverly Hills, 90210 on FX this week. I was in Germany when the show was first on the air, so I missed the first & second season. Now I get to catch up! First I got to see the one where Brandon dates the teenage mom – I am glad they showed that teen pregnancy happens. I had never seen the slumber party episode, and was amused at how easily they convinced Kelly’s friend Amanda to just give up the diet pills. You know Amanda, you have an eating disorder, but just let it go – *poof*! Now I am watching the one where Brandon is going to be on a TV show – and there is a lot of irony in the fact that he says, “it used to be one of those squeeky clean shows where, you know, by some miracle every problem was solved just in time for the last commercial.” Uhm, doesn’t that sum up 90210 itself! And in these early episodes David is a grade behind them (isn’t he?) and they consider him such a dork. Did that change when his friend Scott died? And Donna is always wearing skin tight outfits, while Brenda is wearing a sweater! Is that suposed to be the Minnesota vs California look? Does Brandon fall in love with every girl he meets? It’s so funny – every episode I have watched today he is in love with someone else!

I personally liked the show better when Brenda was still on it. Yeah, ok, I watched it through the end of it’s run, but it made a lot more sense when they were in school, Brenda was on it, and their parents were still there. It got even more hokey (if that was possible!) when the parents moved to China (yeah, ok?!?) and Brandon lived in the parent’s house.

Thanks to Jennifer I found the VeoWeb Bulletin Board! Wheee! What fun! I love how there is info in there explaining why there have been problems – (sarcasm)I guess as a customer I should be expected to search the boards instead of simply getting a broadcast e-mail telling me they have upgraded servers, etc.(/sarcasm) I am still getting mystery e-mail from 2 days ago, just suddenly arriving now. But you know, it must have been a problem with the local ISP. (yep, across the country. Amazing it effects only VeoWeb clients…)

SNL’s skit about Willie Wonka and the Chocolate Factory had me rolling. I loved the part about Veruca Salt (played by Drew Barrymore) and how she now makes money by having men pay her $75 to say “I want it now, Daddy! Daddy! I want it now!”. The cartoon about the “retooling” by NBC of Emeral was a riot. Has anyone seen that show? It sucks! Emeral needs to stick with the Food Channel! Now the Weekend Update is on. Loving it! Britney Spear’s breast implants were made out of Cher’s nose! Hitler coming out of the closet, pink scarf and all, asking “Sprechen sie Dick?” The picture of Michael Jackson – he creeps me out – he doesn’t even look human! Now they are talking about the “politically correct war”, Operation Regrettable Inevitability! Whoo! Neal Diamond is singing “Heartlight” with Gay Hitler! Tina Fey & Jimmy Fallon (edited: not to be confused with Tammy Fey & Jimmy Fallens) were just cracking up in the background.

I always think that the “What would you do if someone passed you the keys to a Pontiac” commercial is a joke at first. Every time I see it. If someone passed me the keys, I would find someone to pass them on to! I will have to comment more on that over at AdLibitum.

I moved to VeoWeb this summer, and for a long time, no problems – or if I had problems then I received fast support response. Until recently. Today is the kicker though. First of all, most of the day none of us hosted on VeoWeb could run Greymatter to add posts. I could post comments, but I couldn’t post a regular entry. Everyone else that I talked to had the same problem. Jennifer mentioned the other day that she was having e-mail problems, but I thought my e-mail was working fine – until I sent a message from my work e-mail … and it never arrived! Then Naomi sent me a message on Friday – and it didn’t arrive too! So Friday night I sent Support and e-mail about it. No response. Today I sent them an e-mail about the CGI problem – and got the exact same e-mail that Stef and others did. Love getting a “form” letter, but at least they fixed the problem. Then I wrote back and asked what was up with the e-mail situation. I backed up everything already, before I posted this, just to be safe. *wink*

Their first e-mail about the situation:

Which domain did she send this e-mail to? (C: I have several domains hosted here)

My response:

I sent one to blahblahblog.com from my work e-mail on Thursday. My work e-mail runs through Notes, and I have sent e-mail to blahblahblog.com before with no problem.

I have received calls from 2 friends that sent mail to my main domain between Thurs. & Fri. – again, not received on my end, one was sent from a “virtual domain” like the problems in the past. One was sent from a standard ISP account.

I have no idea how many other e-mails didn’t make it. The 24 hours of no e-mail last weekend were on all of my accounts.

(Yes, I went over 24 hours last weekend with no e-mail. Wasn’t here, so I didn’t notice until it was already fixed.)

THEIR RESPONSE: (This is also known as the straw that broke the camel’s back)

Hi,
We were able to receive email and think this is a local ISP problem.
NOTE:
A) You can logon to see if this was responded to.
B) If you can not receive email to that account, please send from an off-network email account in the future.

So let me get this right – I am now responsible for monitoring my e-mail to see if I can not receive e-mail to an account? AND … HOW is this a local ISP problem? Jennifer is using one ISP, Naomi is using a different, and my company is using another e-mail!!!

MY RESPONSE:

HOW could it be a local ISP problem when we are talking about NUMEROUS e-mails sent from MANY different accounts? And when *I* am the ONLY person NOT receiving the e-mails? We are talking about e-mails sent from FOUR different people, PLUS some sent from another VeoWeb customer!!! Yeah, sure – blame the “local ISP” – problem is the e-mails were sent from people across the country. NOT just one ISP!!!

Get a grip.

I am sorry – *I* have worked tech support for an ISP before. I see a pattern here – a constant problem with your mail servers. From the DAY I signed up. Mail servers which someone must have decided needed to be rebooted – I *just* got an e-mail the the asst. Den leader of our scout troop told me today that he sent to me yesterday … dated with yesterday’s information. I am sure THAT is his ISP’s fault too? Yeah, ok, RIGHT.

I am so impressed with this response that it’s not even funny. Phones will be ringing & heads will be spinning Monday if you can’t come up with something better than “this is a local ISP problem”. NOT when we are talking NUMEROUS ISP’s and the only person that can’t receive the e-mails is *ME* with my e-mail accounts hosted by VeoWeb!!! Sorry, when 3 other people get the e-mail & I don’t – it’s NOT the other ISP’s fault. No way.

I have done my best to remain patient & understanding, I *know* customer support is not a fun job. I do it 5 days a week. But this response has me laughing so hard it’s not funny … hello, I have worked in the web industry since 1996. I am NOT some rookie novice who has no clue. I work for a design firm and we host 200+ clients internally – our mail servers are running just fine. Everyone else e-mailed on Thursday received my e-mail with no problems. Oh, it must have been a 30 second glitch that just prevented the e-mail to bunnydoesitbetter.com from coming through. Uh huh. And pigs can fly. Can you tell I have reached the end of my rope? Good observation.