Categories
Geek Love

What To Look For In a Hosting Company…

A few weeks ago, a friend of mine went through what might just be my worst nightmare — her hosting company’s servers were hacked. They told her that she needed to download all of her stuff, but by the time she got the message and got online, her site was GONE.

GONE. Every last single bit of her work, sites she paid for, a custom designed blog, her blog posts, all of it – GONE.

Needless to say, she was in a bit of a panic at first. Me? I was FURIOUS at her hosting company. Livid. Stunned that in this day and age, a hosting company could be run so poorly.

I ran the front end of a hosting company for over 4 years. I’m pretty darn picky when it comes to my hosting. When I got out of the hosting business, I sold my company to Hosting Matters, who had been running the back end for me all along, because I trusted them 100 zillion percent. When you’re putting your business website into someone’s hands, you need to have that much faith in them. (Want an unmetered hosting account with them for $10/month? Click here.)

Some companies cost $2.95 a month for a good reason — they aren’t running a proper business. And if you’re putting your online image in their hands, is shopping for the cheapest deal you can find a good idea? No, it isn’t. You need to make sure your host is the best, that they will keep your site up and running no matter what. Because in the end, that is all that matters to your clients. And you don’t want to be like my friend and out hundreds, maybe even thousands of dollars because your hosting company isn’t running their business on the up & up.

Some things to look for:
– Where is their data center at? What are they set up to withstand? HostingMatters is in Florida. My site has been on their servers through countless hurricanes. BIG storms. It has never once gone down due to natural disaster. You can learn all about their facility here – and I love that they are transparent about this information. Is your hosting company?

– What is their backup policy for their servers? How often are they backed up? HostingMatters does daily, weekly & monthly backups. I’ve had to have them pull daily backups before for clients, and weekly backups as well. Only once in 7 years have they pulled a monthly backup, and it was due to a site being overwritten by a client on just the right day and time so that the daily & weekly backups had the new data, not the old. Definitely not the norm.

– Do they charge you to pull a backup? I learned a few weeks ago that GoDaddy charges $150 to pull a daily backup. I’ve never paid to have a backup pulled, and I think $150 is a rather high price.

– What happens if your server gets slammed with traffic? Can they handle the load? Yesterday I saw someone’s site go down because the traffic that they got was overwhelming to the server. They couldn’t recover fast enough. If your business is online, you’re dead in the water. You want to get traffic. They need to be able to monitor the load hitting the box and recover – it is a scramble for them (and you should let them know you appreciate their hard work!), but make sure you won’t be shut down just because you got discovered on Digg.com or you blogged about a celebrity wedding.

– How can you reach them if your site is down? Do they have a helpdesk? Is it hosted with the rest of their servers? Do they have a phone number you can call? I’ve always contacted HostingMatters through their Helpdesk, and their responses are always timely. They have a status page that isn’t hosted with all of their other sites. They have ways that you can contact them if everything else is down.

You are trusting your hosting company with a lot of responsibility. Make sure they deserve your trust. And no matter what, find out what you can do to do a FULL site backup – including Flash sites, MySQL databases, your entire blog including your blog theme, comments and posts – so that if your hosting company lets you down, you’re prepared.

Wondering who I think you should use? Obviously, I recommend Hosting Matters. I’ve also heard many great things about Bluehost. (Not to be confused with BluDomain – they are two different companies!)

Now if you’ll excuse me, I need to go back up my site…

Categories
Getting Down to Business

What Can You Learn from Mad Men?

Don Draper & Conrad Hilton

Standing in the Waldorf-Astoria, a conversation between Don Draper (the ad man of the series) & Conrad Hilton:

Hilton has just asked Draper what he thinks of the latest Hilton ad campaign, featuring Jerry, the mouse from Tom & Jerry, in the Hilton hotel in New York.
Don: “I think you wouldn’t be in the presidential suite right now if you did work for free.”
Conrad: “Don, this is friendly.”
Don: “Connie, this is my profession. What do you want me to do?”

How often do people come to you, expecting you to do work for free that is your profession? This is a predicament that lots of people face, and it is a struggle to deal with. You don’t want to hurt your friends, but you also want to be respected for your work, your livelihood, your JOB. Creative types already struggle with asking for what they are worth, but then you run into a situation like this and it all goes downhill fast.

I’ve had some really great experiences where I helped out a friend and the end results were worth more in the long run than money would have been, but I’ve also had a few not-so-great ones experiences, and they have burned me to the point that I finally had to set a policy for this. Realistically, I probably should charge them the same thing I would charge anyone else, but I am not comfortable with that. So instead I take a percentage off of my normal rates for our closest friends & family. It works for me.

The amount doesn’t matter — the point is to have a PLAN in place before the situation comes up. That way, you can sound confident and comfortable when you’re approached about working for a friend.

And remember, sometimes rules are made to be broken.

As for Don Draper? He did end up giving Conrad Hilton his very brief opinion for free (no one wants to think of a mouse when they are thinking about hotels), and in the end he won even more work from him. Sometimes you need to know when to take the calculated risk.

Categories
Getting Down to Business

I Love ShootQ!

My commercial photographer friend Michael Schulz laughs at me every time I say it, but I *love* ShootQ. With an insane amount of love, but not without a good reason. I could not possibly run my photography business without them. I love it so much, I flew to help Savannah wedding photographer Donna Von Bruening optimize hers this week, along with building up her web presence further and Lightroom training.

While we were talking about ShootQ, I realized I wanted to run through how I use it in my business so that it would help you if you’re considering using it too.

– Clients contact me through my contact form that puts the information straight into ShootQ. If they call me, I add it in as a quick lead while on the phone with them – and I can see right away if there is a conflict on that date.
– I then send them my initial response through ShootQ, so it tracks the information and Elaine or Brittany can access it as well.
– Each shoot has a custom email address (and there is an overall ShootQ address) that we BCC our emails to so that they are all stored inside of ShootQ for viewing later.
– Once we work out what they would like, I send a proposal through ShootQ. We keep a pricelist available to choose options from, and we also have our base packages set up so that they are easy to customize and send out, and we use the best courier company that do correct packaging, so your items arrive secure.
– They can review it and book online, even signing the contract electronically and making the deposit through ShootQ’s invoicing system, which is tied in to my merchant account.
– Once booked, all invoices are handled through ShootQ.
– I have custom questionnaires set up for my wedding clients so that they can tell me about themselves and their wedding plans – all of which they can access through a client interface automatically generated when they book through ShootQ.
– We track all of our tasks related to weddings and portrait sessions through it.
– After a shoot, we have product specific workflows that the client can see our milestones on (our choice, you can turn this off) and stay informed through the client page of where we are at on things.
– Did I mention that sending the contract and the invoices is all handled through ShootQ? It is worth saying about 20 times more. This alone is the BEST feature for me. I hated doing these things. Outsourcing it and automating it? Best investment in my business ever!

One of the biggest assets to ShootQ is the stellar team BEHIND ShootQ. Have a suggestion? They listen, and if it is something that makes sense with how ShootQ works and will make things better, they will often integrate it in to future versions of ShootQ. Knowing how much they value client feedback is so important to me.

I am happy to shout it from the rooftops – I *big puffy heart with sparkles LOVE* ShootQ!

Categories
Getting Down to Business SXSW

SXSW Panel Voting Time! Vote for US!!! (Pretty Please.)

You may have noticed it on a few of my previous posts, but I’m up for a SXSW Interactive Panel about Preventing Legal Pitfalls Online — and YOUR vote could help determine if our panel gets picked!

Earlier this year, my friend Katie put together a presentation on copyright for PhotoCamp Houston. The lawyers Townsville from Naegeli USA gave perspective view, along with addressing how hosting companies handle copyright infringement claims. It was so well received, we presented it a second time to The Woodland’s Camera Club. And that was so well received we decided to go all out and take it to SXSW — inviting Jonathan of PlagiarismToday and Charles Mudd, a Chicago-based attorney, to join us.

We’ll be talking about how to best protect your content and intellectual property online – something all worry about when they first start posting photos on the internet. We’ll have people speak about both sides of the issues including attorneys, truck accident attorneys at 1800-Car-Wreck and lay-persons with relevant and exemplary experience. We’re going to talk about how to prevent and stop plagiarism and avoid being sued for infringement of other’s content, and what to do if sued or accused.

Basically, it is going to be an AWESOME panel.

You can vote whether you’re going to SXSWi or not. It is pretty quick and painless. And we would LOVE to be selected. We’re up against a lot of big companies, so we need your help. Voting ends TOMORROW (September 4, 2009) – so please go vote TODAY!

While you’re in the voting mood, feel free to head on over to the Schipul SXSW 2010 panel list and vote for some other awesome panels put on by my friends over at Schipul. Trust me, and click here: Marylandaccident.com